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CleanAdvantage,
Inc.
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FAQ
Current
Clients
Local
Affiliations:
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Brilliance In Commercial Cleaning
Q.- How long have you been in the cleaning business?
A.- Since 2001
Q.- Will I need to sign a contract?
A.- Yes. However, is month to month.
Q.- What if I am not satisfied with my cleaning?
A.- The contract is month to month and the
customer has the opportunity to opt out with a written 30 day notice
to the company.
Q.- How do I pay for my cleaning services?
A.- Pay invoice via check or Visa. Normal
terms are net 30.
Q.- How do I arrange for services, and how much do you charge?
A.- Request a
site visit along with how frequently your business needs service and
how much square footage.
Q.- How do you access my business?
A.- With key's provided to us by your
business along with any alarm codes that are need for us to complete
the job.
Q.- How do you protect the keys to my business?
A.- All of our employees must pass a
background check. We also, have a $10,000 Dishonesty Bond and
Liability Insurance of $2,000,000.
Q.- How many people will clean my business?
A.- This is determined by the size of your
business and the number of people to complete the job in a timely
manner.
Q.- Will I always have the same service provider?
A.- Yes, unless the person doing the work has
performed below standards set by our company.
Q.- Are all service providers trained and supervised?
A.- Yes, they are trained by the owner and
there is no onsite supervision. There are regular site reviews
performed by owner to ensure the
work is being done properly.
Q.- How do I pay for your services?
A.- You are invoiced at the end of the
month, with net 30 on payment or with your visa card.
Q.- What is the cancellation / reschedule policy ?
A.- Month to Month
Q.- What if my cleaning falls on a holiday?
A.- All holidays and business closings are
considered part of the month. Arrangements can be made to modify
regular schedule.
Q.- What should I do if something is broken by one of your staff?
A.- Contact the owner and proof of damage.
CleanAdvantage,
Inc.
has a complete range of Janitorial Services that can be packaged to
meet the specific needs of your Facility with a dedicated workforce
and professional Management.
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